Services
Issues and crisis management
In recent years we have provided high level, discreet and effective support in the management of a wide variety of high profile crises and acute issues, for clients on both a domestic and international scale.
We also work with clients to prepare relevant and realistic contingency plans before a crisis arises, or an issue turns sour. But if it does, Chelgate can be on hand to provide intelligence and advice, as well as the urgent logistical and strategic support to contain and resolve the situation.
All crisis activity comes under the personal supervision of Chelgate's chairman, Terence Fane-Saunders, who has a wealth of experience handling crises and acute issues for some of the world's best-known companies.
Issues management
Not all crises spring from unexpected causes. Often a rumbling issue will gradually build to a point where it becomes a genuine crisis. Professional issues management techniques can do a great deal to limit and manage this risk.
Effective issues management requires the ability to identify and track the evolution of issues affecting an organisation, and to develop and manage the corporate response.
This complex task demands a range of strategic public relations disciplines. Chelgate's strengths in top level corporate, government, financial, community and media relations provide an important professional resource, which can be tailored to our clients' specific needs. The growing importance of internet communications in both issues and crisis PR is reflected in Chelgate's special Internet Consultancy service.
The internet now offers a powerful crisis communications resource.
Within half an hour of a Chelgate client reaching the studio, we can have a video and sound clip of the chief executive or company spokesman making a statement. Broadcasters will be able to download and use the sound clip at broadcast quality. And for the general public there is the opportunity to see and hear from the source, without depending on media reports. The broadcast clips can be linked to constantly updated text, as well as downloadable photos, charts and background material.
View the article on reputation risk management in Lloyd's List which quotes Terence Fane-Saunders, Chelgate chairman.
Click here for the article; "ACUTE ISSUE & CRISIS MANAGEMENT" by Terence Fane-Saunders.
