Crisis planning

file000129606335Chelgate offers three services to assist clients with effective crisis planning.

Crisis preparedness audit

Chelgate’s demanding reviews, or audits, assess an organisation’s readiness for a crisis, and report back on what we find.

This is an in-depth analysis of how well the client is prepared. We use two methods to gather information about an organisation’s crisis planning: we interview staff, and we review crisis preparation materials. Through both methods, we investigate a variety of questions, including how well teams understand their crisis responsibilities, how crises are “triggered”, how past incidents have unfolded, what learning procedures are in place, and how key team members typically cohere.

At the end of a review, Chelgate reports back to the client, and lays out a plan for the future.

For more information, click here.

Creating and implementing crisis plans

In the wake of a review, Chelgate can be engaged to support a client as it improves its crisis readiness.

Preparatory work typically splits into two branches: we work in person with teams to assign roles, agree responsibilities, and develop the team’s ability to work effectively together under pressure, and when key team members might be missing; and we work with the leadership to develop a short, practical crisis communications plan.

For more information, click here.

Crisis simulation

Our most developed form of crisis preparation is the crisis simulation, or scenario day.

Over the course of a half or full day, Chelgate simulates a crisis. The events vary in scope and nature according to the client’s specification. They might include live interview challenges and phone calls, drafting exercises, and decisions that must be made under sustained pressure. Other events are desk-based, with events taking place only in the imaginations of the staff present. Both forms of scenario day take place under the direction of a senior practitioner from Chelgate.

All of our simulations are tailored deliberately to the client’s field of work. We design scenarios that focus on a business or charity’s vulnerabilities – an employee death in a factory, a hostage situation for an African commodities trading firm, or a missing child in a school, for instance. Our feedback indicates that the days are demanding, stressful, and emotionally draining for the client’s staff, but that they provide excellent training for real crisis management.

For more information, click here.