Crisis management assistance
Containing a public relations crisis or acute issue demands professional assistance. Please call us now to discuss your particular situation with the crisis team. Chelgate can be contacted during work hours on 020 7939 7939 or after work hours on our dedicated crisis line, 020 7939 7999.
Within our crisis containment service, we offer various forms of assistance, all of which come in ways tailored entirely to your or your organisation’s needs.
Chelgate acts as an advising crisis PR consultant to companies, schools, charities and individuals. We give our client’s senior management top-level strategic advice, which is transformed into a successful PR programme by their own, internal PR capability. Communicating in a crisis is unlike regular communication. In extraordinary circumstances, many rules of normal communications drop away, and there is a premium on experienced judgement.
We advise on any issue that might affect the way an organisation is perceived. This includes the ways in which an organisation behaves, as well as the ways in which it speaks or writes. Deeds often weigh heavier than words.
As well as providing advice, Chelgate can manage communications on a client’s behalf.
By delegating the task of communicating to Chelgate, companies are not resigning control of media relations. On the contrary, when providing this full crisis communication service, we work constantly with the client to ensure our executives speak clearly and accurately on the client’s behalf. Our staff are used to handling the media in crisis, and do so coolly and professionally for clients on a daily basis.
There are many reasons why a client might choose to take on our active crisis management assistance on top of our strategic advisory service. Crisis communication places an extraordinary demand upon any institution. It can be a 24/7 responsibility, spanning days or weeks. It is stressful. Often, business must continue as usual while a crisis is handled. In these conditions, clients appreciate being able to offload the additional responsibility of crisis communications to Chelgate while the internal PR team manages its regular duties.
Sometimes, protecting a reputation requires legal action. Chelgate works closely with lawyers, and understands when lawyers do and do not need to be involved to support a client’s PR effort. We bear clients’ financial resources in mind at all times. For more information on this service, please visit our dedicated Legal and Defamation page.
Chelgate helps clients to identify, understand and pre-empt major threats to their reputations. In our issues management practice, we advise clients in stand-alone strategy sessions or over extended periods of months or years. For more information about our Issues Management service, please visit Issues management.